Paradigm Strategy Inc. | Trust Center
Paradigm Trust Center
We take customer privacy seriously and view responsible data stewardship as a core obligation. To protect customer information, we maintain a comprehensive set of policies, technical safeguards, and operational processes designed to ensure data is handled appropriately at all times. Explore the policies and technologies that help make this trust possible.
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Compliance

Paradigm maintains a strong compliance framework grounded in recognized industry standards.

SOC 2 Type 2

Paradigm's SOC 2 Type 2 report covers Security, Confidentiality, and Availability, and is audited annually.

SOC 3

Paradigm's SOC 3 report is a publicly available version of our SOC 2 that covers the same trust services criteria.

GDPR

Paradigm is GDPR compliant and is committed to processing personal data lawfully and transparently.

Responsible AI

Paradigm develops and deploys AI technologies ethically, transparently, and responsibly.

CCPA

Paradigm complies with the CCPA by maintaining appropriate policies, processes, and safeguards.

Monitoring

Continuously monitored by Secureframe

Paradigm maintains a comprehensive set of security, privacy, and operational policies that are continuously monitored and enforced to protect customer data. Our policies are reviewed on an ongoing basis to ensure they remain effective and aligned with evolving risk and compliance standards. All data is housed in physically secure, US-based AWS data centers across multiple availability zones.

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Subprocessors

Amazon Web Services, Inc.

Cloud Hosting Services

Data location: United States

Railway Corp.

Cloud Infrastructure & Deployment Platform for Surface

Data location: United States

Posit Software, PBC

Data Analytics Platform

Data location: United States

OpenAI OpCo, LLC

AI Processing Services

Data location: United States

Anthropic, PBC

AI Processing Services

Data location: United States

Unstructured Technologies, Inc.

Unstructured Data Processing & ETL Platform

Data location: United States

Braintrust Data, Inc.

AI Evaluation & Observability Platform

Data location: United States

Qualtrics International Inc.

Survey & Feedback Platform

Data location: United States

Momentive Global Inc. (SurveyMonkey)

Survey & Feedback Platform

Data location: United States
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Resources

Get our latest security and compliance resources and reports

SOC 2 Type II Report

SOC 2 Type 2 report covers the trust services categories of Security, Confidentiality, and Availability, and is audited annually. NDA is required.

SOC 2 Type III Report

SOC 3 report is a publicly available version of our SOC 2 that covers the same trust services criteria.

Data Processing Addendum (DPA)

The Data Processing Addendum (DPA) is a supplemental agreement that sets out the respective obligations for the processing, protection, and lawful handling of personal data under applicable data protection laws.

Surface Security Privacy and AI Governance Overview

Paradigm's security controls, privacy practices, AI governance approach, and platform overview for Surface.

Penetration Test for Reach Platform

A confirmation certificate showing that Reach Platform has undergone and passed a penetration test.

AI Addendum

A supplemental agreement that governs the use of artificial intelligence features within the services, including how AI-generated outputs are produced, reviewed, and used by the customer.

Paradigm Terms of Service

Terms of Service govern the use of our platform and services, including data protection, confidentiality, and security obligations.

Privacy Policy

The Privacy Policy explains how we collect, use, process, and protect personal data in connection with our products and services.

Get Additional Support

Have additional questions? Reach out to our highly-trained support team to get answers to your security and compliance questions at [email protected]

Monitoring

Change Management

Baseline Configurations
Baseline configurations and codebases for production infrastructure, systems, and applications are securely managed.
Segregation of Environments
Development, staging, and production environments are segregated.
Secure Development Policy
A Secure Development Policy defines the requirements for secure software and system development and maintenance.
Production Data Use is Restricted
Production data is not used in the development and testing environments, unless required for debugging customer issues.
Change Management Policy
A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes.

Availability

Business Continuity and Disaster Recovery Policy
Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption.
Backup Restoration Testing
Backed-up data is restored to a non-production environment at least annually to validate the integrity of backups.
High Availability Configuration
The system is configured for high availability to support continuous availability, when applicable.
Testing the Business Continuity and Disaster Recovery Plan
The Business Continuity and Disaster Recovery Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Business Continuity and Disaster Recovery Plan based on the test results.

Organizational Management

Information Security Program Review
Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually.
Performance Reviews
Internal personnel are evaluated via a formal performance review at least annually
Independent Advisor
The board of directors or equivalent entity function includes senior management and external advisors, who are independent from the company's operations. An information security team has also been established to govern cybersecurity.
Background Checks
Background checks or their equivalent are performed before or promptly after a new hires start date, as permitted by local laws.
New Hire Screening
Hiring managers screen new hires or internal transfers to assess their qualifications, experience, and competency to fulfill their responsibilities. New hires sign confidentiality agreements or equivalents upon hire.
Cybersecurity Insurance
Cybersecurity insurance has been procured to help minimize the financial impact of cybersecurity loss events.
Acceptable Use Policy
An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access.
Roles and Responsibilities
Information security roles and responsibilities are outlined for personnel responsible for the security, availability, and confidentiality of the system.
Information Security Policy
An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data.
Performance Review Policy
A Performance Review Policy provides personnel context and transparency into their performance and career development processes.
Code of Conduct
A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance.
Organizational Chart
Management maintains a formal organizational chart to clearly identify positions of authority and the lines of communication, and publishes the organizational chart to internal personnel.
Internal Control Monitoring
A continuous monitoring solution monitors internal controls used in the achievement of service commitments and system requirements.
Disciplinary Action
Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies.
Internal Control Policy
An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies.

Confidentiality

Disposal of Customer Data
Upon customer request, Company requires that data that is no longer needed from databases and other file stores is removed in accordance with agreed-upon customer requirements.
Retention of Customer Data
Procedures are in place to retain customer data based on agreed-upon customer requirements or in line with information security policies.
Data Retention and Disposal Policy
A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations.
Data Classification Policy
A Data Classification Policy details the security and handling protocols for sensitive data.

Vulnerability Management

Vulnerability and Patch Management Policy
A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities.
Third-Party Penetration Test
A 3rd party is engaged to conduct a network and application penetration test of the production environment at least annually. Critical and high-risk findings are tracked through resolution.

Incident Response

Incident Response Plan Testing
The Incident Response Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Incident Response Plan based on the test results.
Incident Response Plan
An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution.

Risk Assessment

Vendor Risk Management Policy
A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle.
Risk Assessment
Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats.
Risk Register
A risk register is maintained, which records the risk mitigation strategies for identified risks, and the development or modification of controls consistent with the risk mitigation strategy.
Risk Assessment and Treatment Policy
A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy.

Network Security

Network Security Policy
A Network Security Policy identifies the requirements for protecting information and systems within and across networks.
Automated Alerting for Security Events
Alerting software is used to notify impacted teams of potential security events.
Endpoint Security
Company endpoints are managed and configured with a strong password policy, anti-virus, and hard drive encryption

Access Security

Removal of Access
Upon termination or when internal personnel no longer require access, system access is removed, as applicable.
Unique Access IDs
Personnel are assigned unique IDs to access sensitive systems, networks, and information
Complex Passwords
Personnel are required to use strong, complex passwords and a second form of authentication to access sensitive systems, networks, and information
User Access Reviews
System owners conduct scheduled user access reviews of production servers, databases, and applications to validate internal user access is commensurate with job responsibilities.
Encryption-in-Transit
Service data transmitted over the internet is encrypted-in-transit.
Access Control and Termination Policy
An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks.
Encryption and Key Management Policy
An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls.
Access to Product is Restricted
Non-console access to production infrastructure is restricted to users with a unique SSH key or access key

Physical Security

Physical Security Policy
A Physical Security Policy that details physical security requirements for the company facilities is in place.

Communications

Communication of Critical Information
Critical information is communicated to external parties, as applicable.
Terms of Service
Terms of Service or the equivalent are published or shared to external users.
Privacy Policy
A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments.
Description of Services
Descriptions of the company's services and systems are available to both internal personnel and external users.
Confidential Reporting Channel
A confidential reporting channel is made available to internal personnel and external parties to report security and other identified concerns.
Communication of Security Commitments
Security commitments and expectations are communicated to both internal personnel and external users via the company's website.